Life can throw you curve balls at times and we understand that every now and then things don’t work out as planned. However, we are a small business that relies on having our clients turn up to their booked appointment, not only so that we can pay the stylist that is at work ready to do your hair, but also so we can pay the bills and the doors open.
When you don’t attend your appointment or don’t give us enough notice that you can’t attend, that also means that we have turned away other clients because that time was allocated to you specifically for that service, which is not fair on us, or the other clients.
So to protect all of our loyal clients’ appointments, also to protect our business from loss of trade, and to ensure your appointment is relaxing and enjoyable, we have adapted the following salon policies. We may use or discretion and waive the policy where we deem necessary.
We greatly appreciate your support of our salon business and we will endeavour to provide the utmost professional service to you at every appointment.